> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Track workspace productivity and Voice AI call performance from a single admin surface

Cara ships two analytics dashboards under **Settings → Analytics** — one focused on Copilot workspaces, one focused on Voice AI. Both dashboards are scoped to your agency and update in near real time.

## Workspaces

The **Workspaces** dashboard measures how your team is using Copilot and where Cara is getting stuck.

### Volume & activity

* **Workspaces created** — over time, sliced by preset and by user
* **Active users** — who ran at least one workspace in the window
* **Preset mix** — which prebuilt and custom presets are pulling weight

### Preset performance

For every preset (prebuilt or custom), the dashboard reports:

* **Completion rate** — Idle vs Waiting vs Working outcomes
* **Median time-to-idle** — how long the average run takes end-to-end
* **Follow-up rate** — how often users continue the workspace after Cara's first pass

Use preset performance to spot custom presets that need prompt tuning or Prebuilt Presets that consistently need input from a user.

### Tool failure breakdown

Cara's underlying tools (integration reads, code execution, document generation, knowledge searches) are grouped by category. The tool-failure breakdown shows failure counts and rates by tool, so you can:

* Correlate a failure spike with an integration outage
* Identify systematically slow tools
* See when a tool is falling back or retrying

## Voice AI

The **Voice AI** dashboard measures call volume and quality across every voice agent your agency operates.

### Volume trends

* **Calls handled** — over time, sliced by inbound / outbound / agent
* **Airtime** — total minutes handled, aligned with the `VOICE_MINUTE` billing meter (see [Usage-based billing](/admin/billing))
* **Peak hour distribution** — helps size fallback numbers and business hours

### Disconnection breakdown

Every call ends in a resolution. The disconnection breakdown categorizes each call and reports the counts and percentages:

* **Task completed** — Cara handled the caller's request end-to-end
* **Transferred** — Cara routed the caller to a human (warm, cold, or agentic)
* **Voicemail / no answer** — Cara detected no human on the receiving side of a transfer
* **Caller hung up** — Cara did not complete the task before the caller ended the call
* **Timeout / error** — the call ended abnormally

### Abandonment analysis

For calls that ended in **Caller hung up**, the abandonment analysis surfaces:

* **Where in the conversation** the hang-up occurred (greeting, intake, transfer, wrap-up)
* **Which intents** are most likely to abandon
* **Common last utterances** so you can identify friction points in Cara's prompts

Use the abandonment view to iterate on Voice AI configuration and Transfer Directory entries.