> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Folders & Priority Content

> Organize the Knowledge Base and pin high-value context so Cara reaches for it first

The Knowledge Base scales past a handful of PDFs. Folders let you organize documents by topic, line of business, or carrier, and **Priority Content** lets you pin the material Cara should always consider before searching the wider corpus.

## Folders

Group related documents into a folder to keep the library navigable and to scope Cara's search when appropriate.

<Steps>
  <Step title="Create a folder">
    From the Knowledge Base, click **New Folder** and give it a name (e.g. "Commercial Auto", "Carrier — Travelers", "Onboarding").
  </Step>

  <Step title="Add documents">
    Drag existing documents into the folder, or upload new documents directly into it. A document can live in one folder at a time.
  </Step>

  <Step title="Scope a search (optional)">
    When you prompt Cara, you can reference a folder by name — e.g. "Using only the **Onboarding** folder, summarize our commissions policy" — and Cara will restrict retrieval to that folder.
  </Step>
</Steps>

## Priority Content

Priority Content is a per-folder (or agency-wide) list of context that Cara consults before running a general search. Two content types are supported:

### Example questions

Author example prompts alongside the answers you want Cara to give. When a user asks a question that matches an example (or a paraphrase of it), Cara uses the paired answer as a strong prior.

Good example questions:

* **"What's our appetite for restaurants over \$2M in revenue?"** — paired with your appetite guidance.
* **"How do I bind a new home-auto bundle in California?"** — paired with the step-by-step process.

### Context notes

Free-form notes that Cara reads at the start of every relevant workspace. Use context notes to encode facts that don't belong in a specific document — for example, "We do not write monoline flood," "Our default COI holder for construction accounts is our GC template," or "Producer license #98765 is on file."

<Tip>
  Priority Content is small on purpose. Keep example questions and context notes short and specific — they compete for the top of Cara's attention. If a note is long, put it in a document and reference it from a context note.
</Tip>

## When to fold vs. prioritize

| Situation                                                        | Use              |
| ---------------------------------------------------------------- | ---------------- |
| The information is a document (PDF, manual, guideline)           | Folder           |
| The information is a rule or a preferred phrasing                | Context note     |
| The information is a frequently asked question with a set answer | Example question |