> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Cara's centralized knowledge powers your workflows

The Knowledge module is **Cara’s AI memory** — the central place where your agency’s internal knowledge, documentation, and policy/account data are stored and actively referenced.

Whether you're using Cara’s white-labeled portal or integrating with your own systems, Knowledge ensures that every action taken by Cara is informed by the way your agency works.

<Tip>
  Think of Knowledge as "what Cara knows."
</Tip>

### **How Does It Work?**

* It houses all the reference materials Cara uses to complete servicing tasks accurately and efficiently. This can include internal wikis, onboarding documentation, coverage guidelines, underwriting manuals, and more.
* If you’re using Cara’s white-labeled portal, it also includes structured policy and account data.
* The more you upload and interact with Cara, the smarter she becomes. Each time you complete a task using Copilot, Cara pulls from the Knowledge module to ensure consistency with your agency’s preferences. As you add more documentation and process more workflows, Cara continually learns and improves.

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="brain-circuit" href="/knowledge/knowledgebase">
    Where your agency’s internal documentation lives.
  </Card>

  <Card title="Accounts & Policies" icon="people-group" href="/knowledge/accounts">
    Where structured, client-specific data is stored.
  </Card>
</CardGroup>