Manage Subscription

Access your subscription information by navigating to the Settings page and clicking the Subscription tab.

​

Subscription Overview

Under Subscription , you’ll see your current plan details:

• Total seats purchased
• Number of assigned vs. unassigned seats

To make changes, click Manage. This will open a managed billing portal where you can:

• Update your billing card
• Edit billing details (email, address, phone number, etc.)
• Switch between monthly and annual billing (annual plans receive a 15% discount)
• Add or remove seats
• View previous invoices

​

Change Billing Frequency

To change your billing cadence:

1. Click Manage Subscription
2. Select Update Subscription
3. Choose Monthly or Annual

​

Add or Remove Seats

To change the number of seats:

1. Go to Manage Subscription
2. Click Update Subscription
3. Adjust seat count as needed

Note:

• Adding seats triggers immediate billing
• Removing seats generates prorated credits (e.g. downgrading from 4 to 3 seats halfway through a billing cycle will apply a credit on the next invoice)
• A minimum of 3 seats is required on all paid plans

​

Notifications

A banner will appear on your homepage and in the subscription tab if:

• Payment is overdue
• A payment method is missing
• An account action is required

​

Cancel Subsription

To cancel, please contact: support@getcara.ai