Accounts & Policies

The Accounts & Policies area of the Knowledge module is where structured, client-specific data is stored—everything Cara knows about individual clients and their associated insurance policies. This can include business or contact information, policy schedules, billing details, endorsements, certificates, and internal notes.

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How to Get Started

You can either:

1. Create a new account (e.g., a business or individual client), or
2. Add a policy to an existing account.

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Creating a New Account

1. Navigate to Accounts in the left-hand sidebar.
2. Click Create Account and choose whether it’s a business or individual account.
3. Enter relevant details (e.g., business name, contact info), then click Create Account.
4. The account will be saved, and searchable using the global search bar at the top.

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Adding or Managing Policies 

You can manage policies either from the Accounts section or directly via the Policies section. Via the Account Page:

1. Search for the account name in Accounts.
2. Click into the customer’s profile — you’ll see tabs for:
   • Overview
   • Policies
   • Certificates
   • Service Requests
3. Click Edit (top right) to update any client details.
4. To add a policy, click Policies, then Add Policy.
5. Enter the policy details, including:
   • Policy number, carrier, effective/expiration dates
   • Billing and financial info
6. Click Create Policy. The policy will now appear in the customer’s list.

Viewing and Managing a Policy: Click View next to a policy to open its details. You’ll see tabs for:

• Overview: View and edit all policy details; options to delete, cancel, or renew appear in the top right.
• Documents: Upload and manage related files (e.g., policies, binders, NOCs, invoices).
  • Click Upload Document, choose the document type, add optional notes (not visible to customers), and attach the file.
  • Once uploaded, use the eye icon to view or trash icon to delete.
• Explore with AI: View an AI-generated summary of the policy, including what’s covered and not covered.
  Use the “Ask a question” sidebar to chat with Cara (e.g. “Is theft covered under this policy?” “What’s the deductible on the Property section?” “Does this include EPLI coverage?”)

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Client Portal

Any data or documents stored under Accounts & Policies can optionally be shared with your customers via Cara’s secure, white-labeled Client Portal. This lets your clients:

• View policy details
• Access uploaded documents
• Submit service requests (e.g., request COIs)

Providing portal access can significantly reduce phone calls and emails while offering a modern, seamless digital experience for your clients.

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Best Practices

• Keep records current: Update policies and account info when changes occur (binds, cancellations, renewals, etc.).
• Leverage AI exploration: Encourage team members to use the “Explore with AI” feature to save time and improve accuracy.
• Leverage customer portal: Route clients to the customer portal to access certificates, request changes, and self-serve policy info whenever possible.