The Knowledge Graph is Cara’s structured memory — every account, contact, policy, vehicle, driver, location, and claim she has ingested from your integrations and documents lives here as a typed entity with resolved identifiers. The Graph Explorer gives you a direct window into that graph.
The knowledge base holds unstructured documents (PDFs, manuals). The knowledge graph holds structured records (accounts, policies, contacts). Graph Explorer is where you inspect the latter.
Open Graph Explorer
Navigate to Knowledge → Graph Explorer in the left sidebar. You’ll land on a filterable table of every entity Cara has ingested.
Search and filter
Use the search bar for substring matches on entity names, lookup codes, phone numbers, emails, FEIN, and SSN. Filter the table by:
- Entity type — Account, Contact, Policy, Vehicle, Driver, Location, Building, Claim, and more
- Source — which integration or document originally produced the entity
- Freshness — most recently updated first, or filter to entities that haven’t been touched in a while
Detail drawer
Click any row to open the detail drawer:
- Attributes — every field Cara has resolved for the entity
- Relationships — linked entities (a Contact’s Account, an Account’s Policies, a Policy’s Vehicles)
- Sources — the specific integration records and documents that contributed to this entity
- Supersession history — earlier versions of the entity and what changed, so you can see how Cara’s view evolved
Why it’s useful
- Debug a lookup — if Cara couldn’t find a customer, open Graph Explorer and confirm whether the account was ever ingested and under which identifier.
- Audit a policy — see the raw fields Cara used before she cited them in a workspace.
- Reconcile identities — spot duplicate contacts or accounts and flag them for cleanup in your AMS.
